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Fantasy Futons Free Shipping

We offer Free Shipping on all Futon Frames, Covers, and Mattresses, and most other items on our site, to most locations in the lower 48 states. Shipping is via UPS, FedEx, FedEx Freight, or other Common Carrier.  The exceptions are certain rural areas, or some areas that are difficult to get to by semi truck.  There are certain items that are also excluded from free shipping if ordered separately.  For example;  Pillows, that are not ordered with a cover.  Also, End Tables Coffee Tables, Drawers, Dressers, or Night Stands, that are ordered without a Futon Frame, or Platform Bed Frame.  If you place an order for an item without free shipping, you will be contacted within 24 hours to advise you of any additional charges before your order is processed.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, Canada, P.O. Boxes, APO's, or FPO's.  We will not ship using 3rd party shipping account numbers.

As the consumer you are responsible for providing your correct mailing / shipping address for delivery, if your item's are shipped to the address you have given us and the items are returned to us for a failure to delivery due to an incorrect address, then you the consumer are responsible for any extra shipping cost. Please verify your address when ordering.  Special Note for Truck Line Shipments of Large Items.  The following does not apply to small items, like Covers, shipped by UPS, FedEx, or USPS. 

If your item is shipped though a freight company, they will contact you prior to delivery to let you know the date of delivery.  They will give you a 4 to 8 hour time frame for delivery.  The truck will arrive at your curbside about 7 to 14 business days after leaving the warehouse.  The item will be delivered to the curbside of your address. The freight company will not take it inside or upstairs, and they do not deliver on weekends or holidays.  We recommend that you have help available to move it to its final location, or open the boxes, and carry it in piece by piece.  Before you sign for the delivery, it is important to inspect the packaging for any potential damage, (though rare), that may have occurred while in transit.  It is normal for the packaging to show some wear.  However, if there is substantial visible damage to the boxes, or you can see damage to the contents of the boxes,  make sure the driver makes a note about the damage, on the slip that you will be asked to sign.  Open and inspect all parts right away, then call us immediately at 1-480-529-7292 so that we can process a claim, and order free replacement parts for you.  If you don't suspect any damage, and after opening, you find damage, you need to contact us within 24 hours of receiving the order, or we will not be able to file a claim with the trucking company, and you will not be able to get any free replacement parts, or free shipping on the replacement parts
Please Note:  It is Crucial that you inspect all items immediately upon arrival, because we must notify the shipper within 24 hours of the delivery.  If you are not planning to use the item right away, you still need to open everything and inspect it.

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