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To: Allen
Subject: RE: Fantasy Futons Customer Receipt/Purchase Confirmation

Isn't the freight company suppose to contact me 6-8 hours before delivery so I can make arrangements to have someone at home?
I'd hate to get home tonight and find furniture in my driveway, especially if it rains.
Again, thank you for your continued fabulous customer service. I must admit, I've never received such one-on-one assistance from ANY company EVER!


Hadn't had a chance to write until now. But I wanted to thank you for the PERFECT service and ultimate quality futon!

I found you on the web, you are about 4 hours east of where I live in Somerton, which is about 10 miles southwest of Yuma. My sister lives in Mesa, so one weekend I stopped by to see what you had to offer. I couldn't help myself, but buy!

The selection is wonderful, the fabric room is TERRIBLE (too many choices!), and the courteous and knowledgeable service is wonderful.

The frame and wood color I chose were not in the showroom, but from the items I saw on-hand I was confident my futon would be fine. Well, when it arrived, I was extra excited to see how study the frame was and how well everything was packed for shipping. And the best part . . . I PUT IT TOGETHER BY MYSELF . . . that's a miracle in itself. There was one step that I had my daughter help with, but the rest I did myself.

Thanks again for everything!

. . . Rose

Thanks so much. The help from you guys has been more than extraordinary. I'm not sure about the end table though... I think I will just ask you to cancel the order. I understand that's not in your hands, so, no sweat, everything else I have received is fantastic. Thanks again, I was really pleased with your help and my order.


Please continue with shipping the mattress.

Thank you so much for all of your help, we are both very pleased with the service we have received from you and are so glad we were able to do business with you.


Alethia & Paul


This mail is to thank you for the excellent service and quality from Fantasy Futons. We had ordered 2 twin Haley 150's and we are very happy with the product.After hearing our reviews, a couple of friends tested the mattresses and have now ordered mattresses from you.

A satisfied customer,


Just a note to let you know that I rec'd the order on Thursday, June 10th. The futon cover is on the mattress and fits perfectly. Thank you for your help with my choice as to fabric. It is just what I had in mind for this particular room! I love the twill...and I love the color (natural). I appreciate your prompt and excellent service. I will surely keep your company in mind for future needs. Too bad I don't have more futons!

Again, thanks a lot.


Thanks for the quick reply - not 60 minutes after that, Fedex dropped it off! The cover is exactly as I expected, and I am very pleased. You're first on my list for recommending to friends.


Allen, We received the mattresses yesterday. All was in good order. You guys have a great product, Web site, and knowledge of your product and industry. Hope to do business with you again.

Thanks for all your help and input.


30 minutes after I sent my email UPS showed up with the mattress - lost in front of the truck, I guess. Anyway, this was a pleasant transaction with quick delivery and a beautiful futon.



just wanted to say i received it TODAY! 2 days earlier than expected, and i have to say, it is just wonderful!!!!! i am glad that i found such an honest company with really great prices. seriously, the futon mattress is so perfect. i am definitely going to refer you to anyone who is looking for a futon. thanks!


John and Allen (or Alan): Just want to convey my thank you to you two for taking so much time to answer all my many questions about futons. I was amazed that I received the futon frame and mattress the very next day after placing my order with you late in the afternoon! Absolutely great service!! I have yet to put the futon together, but know it will be wonderful. A big thank you to both of you for being so nice to me! Best, Sharon, Pinetop-Lakeside

Dear Allen,

Hi, I just wanted to let you know I received my futon cover yesterday. Thanks for the helpful staff and the quick service. The cover is really good denim and well made. It is exactly what I wanted and it will look great in the room I am decorating, also it came in time for my company. Thanks again for your wonderful service. Doreen

Just a quick note to tell you how happy I am with my denim futon cover. More orders for other covers are on the way! Great service. Fast service. Product as promised on web site. Perfect. Great price. Sincerely, Iris

Just want to write to let you know how very happy I am with my new futon cover and pillows. I am not a frequent on-line shopper and was apprehensive of buying on-line. But I could not find what I wanted in any store in the Boston Area. Everyone I worked with at Futon's was knowledgeable and friendly. It was such a relief to talk to sales people who knew what they were talking about! From getting color samples to cover fit! My set arrived yesterday (2 weeks as promised) and it is a perfect fit and looks beautiful. The strips I purchased to hold the futon in place is a life saver! Thanks for everything.


Dear Allen and John, I did want to visit about my experience with Fantasy Futons when I could take a little time to express my satisfaction. As mentioned, internet purchasing is not the total norm and a certain caution does exist. However, if all internet experiences were like dealing with Fantasy Futons, no one would ever hesitate. I can say nothing but good about the attention and service by your company. Should I need anything that Fantasy Futons
offers, it will be purchased through you.
Thanks, Gayle

To: Allen
Subject: Re: Fantasy Futons


Thank you so much for the speedy reply. I did not check my husband's email, and yes I did read it after reading this--oops sorry!! I look forward to the replacement and do I exchange the old for the new as I still have the boxes? This would certainly be no problem. Also, thanks for responding to the drawer issue for the chair as well. You're one in a million, trust me. And also, I was able to get a full refund from the other dealer thanks to the info you supplied!! God bless you, the family and your business!!

In His Service,


message: Simply writing to tell you probably hear all the time...this futon is brilliant! Thank you for the excellent sales guidance and I couldn't be happier with the Gold Bond 608. My girlfriend has a $1000 mattress and we both prefer this futon. Great product and great people...Keep up the good stuff and I'll definitely pass on the good word to anybody listening. Thanks again, John

Boy, you guys are awesome!!
I called you last Wednesday night, at closing, and talked to John. I placed an order for a futon frame, futon, cover, and pillows. I explained to him, as I had to Allan and Tarra (I know that's not her correct name, but I can't find the sheet of paper on which I wrote her name), in previous conversations, that I was moving to Canada on the 21st, and I needed the futon before then.
Well, to my shock and delight, Federal Express Freight called me yesterday (less than a week) to say that the delivery was here, in town, and wanted to make arrangements to deliver it to me today.
WOW. You guys are all about service. From the extra digital photo you took of the frame I was interested in, to your responsiveness on email, to your expedited delivery when I needed it have been flawlessly responsive to me.

Thank you so much. I'll be passing your name along as often as I have the opportunity. Just wanted to say "Thanks again" for all your assistance. The mattress arrived on Friday, and the futon is wonderful. Love the Mandalay frame. I forgot to order the gripper, so i just completed another order for a cover and a gripper. You guys are the best!

Thanks again,


THANK YOU so much for all of your help in getting my futon cover ordered. You had said to expect it to take two weeks - I received it in one week! It matches my existing furniture perfectly. Thank you for all of your help and excellent service!

FirstName: Michelle
City: Edgewood
State: WA

ResponseMethod: E-mail
message: I just recieved my futon package. I wanted to let you know that I am very happy with it. It is the exact color I was looking for. Thank you so much. It also came exactly when you said it would.

Allen and all,
To my surprise, my mattress arrived this morning by FedEx Ground. It's awesome! I unpacked it and tried it out. I wish it was time to go to bed already. It's got a great feel. Thanks for helping me decide and thanks for your awesome customer service.
I will make sure I mention y'all whenever I can. Another completely satisfied customer, Phil

Please send them out- with my schedule it will be easier if they are delivered to my door. Thanks again, you are a very professional business, prompt and courteous. It was a pleasure doing business with you! Thanks again, Lauren

You have been awesome with your help with my order. I was wondering if you were able to ship the futon frame? I have not received the mattress or cover; however, the mail is really really slow once it gets in country. Again thank you for your help, also is there an address that I can send your supervisor to tell them what an outstanding job you have done for me so far. Thank you, Laura Miller 2LT, OD Executive Officer

message: Alan,

Just wanted to thank you for your prompt response to my e-mail. I did call back gut you were at lunch, my questions were answered and she is sending me some swatches. I just wanted you to know my needs were once again met by your incredible customer service. My e-mail address is **********, but you don't need to reply - I just wanted you to know that I am still a very satisfied customer.

Thank you Jean

Sent: Tuesday, April 01, 2003 5:06 PM
Subject: Re: Solano futon frame order

Thank you so much for your help, and I appreciate your efficient service throughout this order! I might be ordering from you again in the future! Rebecca

Sent: Friday, December 20, 2002 10:41 AM
To: 'Allen Hyduck'
Subject: RE: Fantasy Futons

Just want you to know I received my futon cover and pillows yesterday and I LOVE THEM! They are exactly what I thought they would be and I've already put them on the futon. It made such a change to what I had and fits in perfectly the way I wanted it to.
I can't thank you enough for a beautiful product! I know I'll be purchasing from you again!

Carolyn Cummings

Sent: Saturday, March 15, 2003 9:28 AM
FirstName: Laurel

City: San Carlos
State: CA

message: Hi Allen,

I just wanted to let you know how happy we are with your service (again)! We ordered the entire "Ponderosa" furniture set from you almost 2 years ago and of course when we needed a second set of covers, we knew where to go! Please tell the gal in the fabric department (I think her name was Henna) how much I appreciate all of her help. She spent a lot of time with me over the phone describing how particular fabrics looked in comparison to what I was describing what I wanted. We went with Broken Arrow Cedar and it's EXACTLY WHAT I WANTED! I just love it and it will be perfect in our log cabin. Please let her know how pleased I and that it all worked out.

Thanks again,

Laurel McCarthy

From: Gloria

Sent: Monday, March 03, 2003 2:46 PM
Subject: replacement arm

Hello...we received the replacement arm for the futon. It looks really nice. Our son, home from college, slept on it and declared it very comfortable. I love the cover I choose. It is just great. Thanks again for a great futon and great service. Best of luck in 2003!!!! Gloria, Telluride, CO

From:Kevin and Jill
Subject: Fantasy Futons:

Today I received the WOW futon cover my husband ordered from your site. After spending months looking at store after store, pattern after pattern and being told how much we could have to pay to get what we wanted, we were a bit discouraged. I have to say that I am VERY impressed by the service we received and the QUALITY of the cover! We absolutely LOVE it! Plus, the price was incredible! I have already recommended your site to many family members and friends. We will definitely be back! Thank you!

From:Paul or Sandra
Subject:Fantasy Futons

The cover and pillows look great! I had expected a printed floral cotton for the cover and was pleasantly surprised to see that it is a brocade. It's very comfortable, and should be longwearing. I thought that it would be very easy to come up with a pattern that would look good with the Morris prints and Mission and Craftsman furniture in the house and had just about given up when I found your site. I got it in time for the party, and got several nice comments. Thanks!

From:Kate Grube
Subject:Fantasy Futons

Hello! I just wanted to let you know that I received order #GR7446(Ponderosa full frame) and I LOVE IT! I have recommended you to all of my futon less friends! Thank you very much!


Hello. Sometimes you receive an item...sight unseen...just a picture on the Net ...AND IT IS SO PERFECT AND OF SUCH FINE QUALITY that you have to send a THANK YOU to the people you bought the item from. I purchased a queen sized futon sofa and chair cover and mattresses as well as two ottoman cushions. Every single item is wonderful. The material is much higher quality than I saw at any futon store and for just about the same price. The two mattresses you sent and cushions were exactly as represented. Thank you very much for making my first buying experience of such a large item off the Internet so positive. Probably the best thing I can do for you and your company is to say I will recommend you to everyone....EVERYONE. Thanks again for your excellent customer service

From:tracey m. gessner
Subject:Fantasy Futons

Hello! I just wanted to let you know that I received my futon cover today and I absolutely love it! Thanks so much for your great service and product

Subject:Fantasy Futons

I received my futon cover I order in a very timely manner. I am pleased with the quality, fabric and fit. It will probably be a while before I buy another one but when I do I'll buy it from Ya'll. I will also tell my friends about you.

From:Shirley Dalina
Subject:Fantasy Futons

I love it...and it came on looks great in our new "Floria" room at the shore in NJ If you would like, I could take a picture of it and mail it to you for your showroom...If you are interested, email me your address...thanks again...your business is the greatest!

From:Kil Lomi
Subject:Fantasy Futons

FYI, my bed was delivered before I went out of town so everything worked out just fine. I am very happy with the bed and thank you for all the help you gave. This was the first time I have ordered any furniture on-line and because it worked out so well, I will definitely do it in the future.
Thanks again,

To:Allen Hyduck
Subject:Fantasy Futons

I just wanted you to know how happy my husband and I are with the bed we got from your company. It is exactly what we were looking for. We also appreciate the way in which the mix-up (with the couch of the same name the was mistakenly delivered first) was handled. Your customer service was great and I have already told friends about your company. Thanks again, we are most happy.

From:Mary Hendrickson
Subject:Fantasy Futons

Allen-Thanks for your help. Got my Cheapy Sleepy this week and it took only two hours to assemble (not bad considering I used only non powered hand tools). It's exactly what I wanted. Thanks

From:Jacqui Grantland
Subject:Fantasy Futons

Thank you so much for all that you have done. You really went out of my way to help me. I manage a waterbed and futon store over here in Japan but we don't have as big of a selection as you so I will make sure everyone who buys a futon knows about your website. Once again thank you.

Subject:Fantasy Futons

Thanks for your phone call and the excellent service. We'll certainly recommend you to others!

From:Slobhan Flynn
Subject:Fantasy Futons

I have been meaning to write to you for a month (at least) but only think of it when I am away from the computer. We received our futon, futon mattress and cover just about a month a ago. We were extremely pleased and like it very much. You are right when you say that you have the best quality at the best prices. Although my options are limited here, I did shop around as much as I could and found nothing I liked. The prices were either much less for low quality or higher for no better quality, as far as I could see. And the cover choices were limited so that I could not locate one I wanted. You spent so much time with me over the phone and emailing me information that I did get what I wanted and I am grateful to you. Thank you so much for taking the time to work with me on my order. I really appreciate your patience

From:Jacqui Grantland
Subject:Fantasy Futons

Hi Allen
Just a quick note to say that we have received everything we ordered from you as of yesterday....futon frame, bed, mattresses and cover. We are very pleased with all of these items. An internet purchase gone "well":). Thanks

From:Nancy Winder
Subject:Fantasy Futons

Thanks for the help. My husband actually took the arm rests apart and reversed them so that the left one goes on the right and vice versa...It worked! I really did not expect that a company would reply and give us some advice...It is so nice that you did! We really appreciate good business!!!
Thank you again!

From:Mike & Candace Taylor
Subject:Fantasy Futons

Alan: Thank you for the inquiry, and yes, I did receive the armoire prior to Christmas. My wife thoroughly enjoys her new jewelry "chest" and not having to sift through one box filled with all her important "stuff" Thank you.

From:pat O'Brien
Subject:Fantasy Futons

Thanks a bunch! You guys are good--I'm impressed! You've very quickly provided me with a whole bunch of information to review. I appreciate the time/information and will get back with you as soon as I check it all out Thanks again,

From:Amy McManamay
Subject:Fantasy Futons

I ordered a futon cover last week and was told it might take three weeks to get it here because of the holidays. We were surprised to receive it today and it is just great! It fits, the pattern is just what your website illustrated and we are truly delighted with it. (I'm sure glad I didn't have to sew in the zipper in that thing!) Anyways, thank you for your great website, the helpful people working there and the quality service. We are very satisfied customers!

Subject:Fantasy Futons

We have had a busy, fun week!! I kept thinking I would get "here" to "thank you!" Our futon frame & mattress arrived Monday. It was quite exciting tracking it at (got here in record time) Setting up the frame took a little work, but our 12 year old son was really into it, so a great learning experience all the way around. He has been sleeping in the in the guestroom on the futon since Monday night. We may never get him back in his room!!! Thanks again for all your patience & help. We will recommend you...good luck these last few months of 1999!

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