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5/26/05
I
wanted to express my appreciation for your great customer service. Tana
very patiently provided me with assistance by phone several times in choosing
a fabric and color, and the sample swatches I requested were sent very
quickly. I ordered a soft suede olive futon cover on May 17. It arrived
today, May 26, and we are very pleased with the speed of shipment and
the quality of the cover. It was a pleasure to do business with Fantasy
Futons! Thanks again. Sheryl
5/26/05
Allen, My Man!!!
We received the Haley 150 an hour ago and it is awesome!! Perfect fit, lighter
than our old mattress, nice and firm. We just put our memory foam pad on
top and voila! If you had any reservations about whether or not we could
lift the lid to the under-the-bed compartment, you can put your mind to
rest. Works better than before. We LOVE it. We'll be sure to pass on your
company name to any other R.V.ers that want to replace their mattress.
Thanks a great big bunch,
Michael and Donna
Washington State
5/18/05
I received
the new futon cover that I ordered from you and it is absolutely gorgeous!
Since this was a special order, I also wanted to let you know that after
struggling with that pig of a 10" spring mattress, it fits PERFECTLY!!!
Thank you and your staff for all of your help with this order.
Regards,
Lanese
5/17/05
Hello Allen,
Just wanted
you to know how beautiful my futon looks. It is so wonderful. You guys
do great work and the quality is superb. As soon as I get moved in my
house a little more I will definitely want to have some more things done.
You have a customer for life so please don't go out of business any time
soon.
My daughter
is buying her first home within the year and wants to do some things as
well. She almost fell down in shock on how nice it looked. The piping
was a great idea and I'm glad you got back to me about what it meant to
have it and all. Thank you, thank you, thank you so much...
My house
was a nightmare to build but this was worth it to actually see a company
live up to what they say about a product and the quality of it. I can't
tell you what that means after I had to have so much redone on a new house.
(tile ripped out and re-done that sort of thing)
Have a great
day and I'll be in touch with future orders,
Deena
My
husband found the 800 number (no help from anyone!) and has already taken
care of it! Meanwhile! Many, many thanks for your prompt responses - good
to know someone is out there when you shop on the web!
Kind Regards,
s
Ok
that is just fine. I appreciate you letting me know why its a little later
arriving. I never mind waiting, unless I get left hanging on wondering what
is going on. Some places never tell you anything, you just wait and wait.
You guys are the greatest on communication and that is wonderful business.
I appreciate the honesty very much. (who can get upset about honesty, huh)haha
Thanks so
much,
Deena
4/27
"I had
a question about my order and received the quickest response from any
customer service I have ever dealt with! Not only was it quick, it was
thorough, in fact Allen went out of his way to find out about my order.
It was a pleasure ordering from Fantasy Futons!"
Jean
4/27
Thank you
for such a great informative e-mail regarding my order. I am looking forward
to getting my new cover for my new house. You guys made this sound very
easy and for someone who has been building a house for over a year needs
a little of that. (Moving in next month, yeah)
Also, great
idea about the free shipping. I will do more business with you for sure.
I love your selection of colors and patterns.
Have a great
day,
Deena
4/25
message:
I received my model #350 futon mattress and mattress cover, and I am very
pleased with them. Our order arrived promptly and the mattress is exactly
as described on your webiste. I am SO glad I found your company! Thank
you for your great service and products,
Sincerely,
Mary
3/25/05
Hello!
I just received my futon cover and bolsters and just had to write and
tell you how thrilled I am with your quality. The construction and fabric
are way beyond my expectations!
I
will be sure to spread the word.
Thank
you!
Cindy
3/18/05
message: Just got my Placitas bed today - went together in 15 minutes, the
bed is BEAUTIFUL (the pictures on the web site don't do it justice), the
craftsmanship is excellent and we Love It!!
Thank
you so very much!
Dave
and Michelle
3/15/05
Again
- so glad to be dealing with a company that provides such good customer
service. Treating people personally and considerately would seem to be
simply good business ? but so few seem to see that. I will need (or just
want) another futon again ? and I will definitely buy it from you. I will
also recommend your website to anyone I come across who?s looking for
one. RM
3/10/05
Hi,
Just
wanted to let ya'll know that we received our Futon yesterday and it only
took us 1 hour to put it together. We love the quality and the way it
looks.. Thanks Again...
Cathy
3/4/05
Hi
Allen! I just wanted you to know that I received my Sardinia futon cover
yesterday and I could not be more pleased with your company's products
and services. Thanks to you, I received this futon cover not only at a
far lower cost, but also weeks sooner than any of my local distributors
could offer. I normally try to support my area businesses, but your company
is just head and shoulders above any futon stores around DC. Thank you
so much! I look forward to ordering from you again.
2/11/05
John,
Thank
you so very much, it has been marvelous to have worked with you on my
purchase. It is not
too often that when the detours of life pop-up, (and there are sometimes,
many), that one has
the advantage to work with such a like-minded person, as I have had with
you. It seems that too often
both parties get caught up in the detours, rather than together focusing
on solutions. Once again
thank you for a wonderful shopping experience.
Have a wonderful day you deserve it, Carol : )
2/09/05
I
would like to compliment your organization. I recently made an order through
the internet and had to contact you over the phone a few times with questions
regarding shipping and exchange information. I spoke with 3 different
representatives and each person I spoke with went over and beyond my expectations
to make sure that I left the call satisfied. Though this was a personal
purchase, I deal with many vendors through my work and unfortunately,
this level of customer service is rare. It will be my pleasure to do business
with you in the future and recommend your company anyone who may need
it. I would love to know your secret in training and or hiring individuals
of the caliber I spoke with. Kudos.
Sincerely,
Leslie
D
2/6/05
I
wanted to let you know that I received the mattress in record time. I
received it on Thursday last week lest than one week after ordering it.
I am very pleased with the Galaxy mattress from Otis and this is the second
mattress from Otis that I have bought from you and once again EXCELLENT!!!
I can't wait to get the cover for it and complete a whole new look and
sense of comfort. Thank You, Glen M. Lord
2/1/05
Allen, We
have it here. It looks great! Thank you for you swift responses and we
will certainly will use you for the rest of our business. Thank you, Thank
you, Thank you. This is not Gomer Pyle, but I am a retired Marine. Again,
Thanks.
Willie
Green
1/26/05
Just wanted
to say a BIG THANK YOU! I've been sleeping on my new Gemini futon and
its so comfortable. I sleep better now, and much of my back pain has disappeared.
My chiropractor attributed a good deal of it to the futon. The bed frame
I got from you all had all its pieces and went together fairly easily
(would've been easier if there had been 2 of me!) I'll definitely recommend
you all to friends and family! Thank you for your great service!
Sincerely,
Abigail
H.
1/13/05
To John,
who was so helpful in purchasing my Futonic 2000. You made it a pleasant
experience and took some extra trouble to find exactly what I wanted.
I really appreciate your kindness and help.
Please relay
my appreciation to him, customer service.
Angela
1/12/05
Hello Allen,
I just wanted
to thank you for the quick response on the replacement parts. I was wondering
if the parts had been ordered yet and there they were on my doorstep yesterday.
It has always been a pleasure to deal with your company when things did
not go as smoothly as I would have liked. While it is easy to please people
when there are no problems it is situations like this that really make
your company shine.
Thanks again
Jasper
Good
Morning
I received
my futon cover and am very pleased. Thanks you for your wonderful customer
service. I will certainly recommend you when I hear somebody is looking
for a futon cover.
Thanks and
Happy Holiday
Carol
Hi.
I could not believe that my futon and mattress arrived on the 19 of November.
How quick. I am still waiting for my futon covers
though. I
purchased a Otis Haley 110 and know it is a different size from the standard
8" covers..... But I did not want to be remiss and
thank you
for such prompt service. Do you have any idea as to when I should be receiving
my covers and who would do the delivery? Again,
thanks.......Carolyn
P.S. The
quality of the futon and mattress is beyond my
expectations!............
My
Fantasy Futon cover arrived yesterday afternoon. I put it on this morning
and it fits perfectly and looks beautiful. Thankyou so much for the beautiful
cover and your excellent and fast service. Sincelelry Ruth
I
was very happy with my first order both the quality of the cover and the
excellent futon. Because I was so pleased with it I have just recently order
another cover for another bed that I have.
This is exceptional service and great customer relations. This is most satisfactory.
Regards, Amy
Hey
John, my mattress arrived today and I absolutely love it!! What great service
from you and Tanna. Please let her know that I really appreciate her helping
me with this order. Thank you guys very much and I will recommend your site
to anyone who is looking for futons and such. I was a real pleasure working
with true professionals who know their craft. Thank you again and have a
great weekend...Milton...
After
spending weeks looking at various chairs in furniture stores, my wife and
I decided to purchase a chair from Fantasy Futons. We were impressed with
the ease of contacting Allan and several of his other salespeople. After
our first order arrived, we were so pleased with the product, service, and
speed of shipping that we immediately ordered a second Morris Chair from
Fantasy Futons. It arrived last Friday exactly one week after ordering.
My wife and I were totally satisfied with all aspects of our purchases from
you. Your store is exactly what you advertise it to be.
A
very satisfied customer
I recently ordered and received a new
futon mattress from your store. Thank you for the quality, workmanship
and speed with which you deliver. Jenn
My
husband and I really have been impressed with your company. You have proved
to have the best selection, price and the best customer service. We have
shopped at several futon stores here in San Diego. We are glad we
viewed your website before we made a purchase.
Thanks,
Layne
Allen!
You're a miracle worker! You ROCK! The arms/legs just arrived, and I'm SO
THRILLED to be able to accommodate my guest comfortably this weekend and
have a lovely piece of furniture for years to come. Thank you, thank you,
thank you!
--Erin
Hi,
I just wanted to say how happy I'm with my purchase from Fantasy Futons
Inc.From start to finish it was a great transaction. I called their number
to order a custom made California king futon cover,their customer service
was great.They told me since it was a custom order it would probably take
a couple of weeks.One week later my futon cover arrived at my door. The
quality is great!! It fit perfect. The price was also great with no shipping
cost on top of it. I wouldn't hesitate to recommend this highly professional
Co. for your futon needs.
Thanks again,
Jackie
Dear
Fantasy Futons,
I
ordered 2 futons on 9/11 and they arrived promptly 9/20 as promised. The
quality is excellent; assembly instructions of the back and seat were
slightly confusing otherwise the instructions were very clear and the
actual assembly while time consuming ( about 2 hrs per futon) was very
straight forward. If I needed additional futons, I would certainly buy
them from you.
Dear
Fantasy Futons:
I am very
pleased with my order; the items arrived promptly and the quality is excellent.
Quite simply, you have done an exemplary job. You can expect future business
from me.
Thank you
Michael
It'll
probably be OK- they'll find a place for it. Thanks again for your help.
Problems happen in any business, but the measure of a company is its willingness
and helpfulness in fixing the problem. You've been great. I appreciate it.
Thanks. Rich
message:
I ordered a futon sofa and matching chair with ottoman the end of July.
Everything was delivered exactly on time, in perfect condition. My husband
& I had no difficulty putting all the pieces together, including the
water resistant covers that go under the matress covers.
I am so pleased
with the quality, workmanship & customer service from your company.
We use the set in our guest house and I get rave reviews from my guests.
A company that gives good customer service is rare to find these days.
I choose your company because of all the educational information on your
web site.
I am very
pleased with my purchase and have already sent you two more customers
from my positive comments about your product and service. Thanks again
for a job well done!, Hoot'N Holler Guest Cottage on Caddo Lake, Uncertain,
Texas
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