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5/26/05

I wanted to express my appreciation for your great customer service. Tana very patiently provided me with assistance by phone several times in choosing a fabric and color, and the sample swatches I requested were sent very quickly. I ordered a soft suede olive futon cover on May 17. It arrived today, May 26, and we are very pleased with the speed of shipment and the quality of the cover. It was a pleasure to do business with Fantasy Futons! Thanks again. Sheryl


5/26/05
Allen, My Man!!!

We received the Haley 150 an hour ago and it is awesome!! Perfect fit, lighter than our old mattress, nice and firm. We just put our memory foam pad on top and voila! If you had any reservations about whether or not we could lift the lid to the under-the-bed compartment, you can put your mind to rest. Works better than before. We LOVE it. We'll be sure to pass on your company name to any other R.V.ers that want to replace their mattress.

Thanks a great big bunch,
Michael and Donna
Washington State



5/18/05

I received the new futon cover that I ordered from you and it is absolutely gorgeous! Since this was a special order, I also wanted to let you know that after struggling with that pig of a 10" spring mattress, it fits PERFECTLY!!! Thank you and your staff for all of your help with this order.

Regards,

Lanese


5/17/05

Hello Allen,

Just wanted you to know how beautiful my futon looks. It is so wonderful. You guys do great work and the quality is superb. As soon as I get moved in my house a little more I will definitely want to have some more things done. You have a customer for life so please don't go out of business any time soon.

My daughter is buying her first home within the year and wants to do some things as well. She almost fell down in shock on how nice it looked. The piping was a great idea and I'm glad you got back to me about what it meant to have it and all. Thank you, thank you, thank you so much...

My house was a nightmare to build but this was worth it to actually see a company live up to what they say about a product and the quality of it. I can't tell you what that means after I had to have so much redone on a new house. (tile ripped out and re-done that sort of thing)

Have a great day and I'll be in touch with future orders,

Deena


My husband found the 800 number (no help from anyone!) and has already taken care of it! Meanwhile! Many, many thanks for your prompt responses - good to know someone is out there when you shop on the web!

Kind Regards, s


Ok that is just fine. I appreciate you letting me know why its a little later arriving. I never mind waiting, unless I get left hanging on wondering what is going on. Some places never tell you anything, you just wait and wait. You guys are the greatest on communication and that is wonderful business. I appreciate the honesty very much. (who can get upset about honesty, huh)haha

Thanks so much,

Deena


4/27

"I had a question about my order and received the quickest response from any customer service I have ever dealt with! Not only was it quick, it was thorough, in fact Allen went out of his way to find out about my order. It was a pleasure ordering from Fantasy Futons!"

Jean


4/27

Thank you for such a great informative e-mail regarding my order. I am looking forward to getting my new cover for my new house. You guys made this sound very easy and for someone who has been building a house for over a year needs a little of that. (Moving in next month, yeah)

Also, great idea about the free shipping. I will do more business with you for sure. I love your selection of colors and patterns.

Have a great day,

Deena



4/25

message: I received my model #350 futon mattress and mattress cover, and I am very pleased with them. Our order arrived promptly and the mattress is exactly as described on your webiste. I am SO glad I found your company! Thank you for your great service and products,

Sincerely,

Mary


3/25/05

Hello! I just received my futon cover and bolsters and just had to write and tell you how thrilled I am with your quality. The construction and fabric are way beyond my expectations!

I will be sure to spread the word.

Thank you!

Cindy


3/18/05
message: Just got my Placitas bed today - went together in 15 minutes, the bed is BEAUTIFUL (the pictures on the web site don't do it justice), the craftsmanship is excellent and we Love It!!

Thank you so very much!

Dave and Michelle


3/15/05

Again - so glad to be dealing with a company that provides such good customer service. Treating people personally and considerately would seem to be simply good business ? but so few seem to see that. I will need (or just want) another futon again ? and I will definitely buy it from you. I will also recommend your website to anyone I come across who?s looking for one. RM


3/10/05

Hi,

Just wanted to let ya'll know that we received our Futon yesterday and it only took us 1 hour to put it together. We love the quality and the way it looks.. Thanks Again...

Cathy


3/4/05

Hi Allen! I just wanted you to know that I received my Sardinia futon cover yesterday and I could not be more pleased with your company's products and services. Thanks to you, I received this futon cover not only at a far lower cost, but also weeks sooner than any of my local distributors could offer. I normally try to support my area businesses, but your company is just head and shoulders above any futon stores around DC. Thank you so much! I look forward to ordering from you again.


2/11/05
John,

Thank you so very much, it has been marvelous to have worked with you on my purchase. It is not
too often that when the detours of life pop-up, (and there are sometimes, many), that one has
the advantage to work with such a like-minded person, as I have had with you. It seems that too often
both parties get caught up in the detours, rather than together focusing on solutions. Once again
thank you for a wonderful shopping experience.
Have a wonderful day you deserve it, Carol : )


2/09/05

I would like to compliment your organization. I recently made an order through the internet and had to contact you over the phone a few times with questions regarding shipping and exchange information. I spoke with 3 different representatives and each person I spoke with went over and beyond my expectations to make sure that I left the call satisfied. Though this was a personal purchase, I deal with many vendors through my work and unfortunately, this level of customer service is rare. It will be my pleasure to do business with you in the future and recommend your company anyone who may need it. I would love to know your secret in training and or hiring individuals of the caliber I spoke with. Kudos.

Sincerely,

Leslie D


2/6/05

I wanted to let you know that I received the mattress in record time. I received it on Thursday last week lest than one week after ordering it. I am very pleased with the Galaxy mattress from Otis and this is the second mattress from Otis that I have bought from you and once again EXCELLENT!!! I can't wait to get the cover for it and complete a whole new look and sense of comfort. Thank You, Glen M. Lord


2/1/05

Allen, We have it here. It looks great! Thank you for you swift responses and we will certainly will use you for the rest of our business. Thank you, Thank you, Thank you. This is not Gomer Pyle, but I am a retired Marine. Again, Thanks.

Willie Green


1/26/05

Just wanted to say a BIG THANK YOU! I've been sleeping on my new Gemini futon and its so comfortable. I sleep better now, and much of my back pain has disappeared. My chiropractor attributed a good deal of it to the futon. The bed frame I got from you all had all its pieces and went together fairly easily (would've been easier if there had been 2 of me!) I'll definitely recommend you all to friends and family! Thank you for your great service!

Sincerely,

Abigail H.


1/13/05

To John, who was so helpful in purchasing my Futonic 2000. You made it a pleasant experience and took some extra trouble to find exactly what I wanted. I really appreciate your kindness and help.

Please relay my appreciation to him, customer service.

Angela


1/12/05

Hello Allen,

I just wanted to thank you for the quick response on the replacement parts. I was wondering if the parts had been ordered yet and there they were on my doorstep yesterday. It has always been a pleasure to deal with your company when things did not go as smoothly as I would have liked. While it is easy to please people when there are no problems it is situations like this that really make your company shine.

Thanks again

Jasper


Good Morning

I received my futon cover and am very pleased. Thanks you for your wonderful customer service. I will certainly recommend you when I hear somebody is looking for a futon cover.

Thanks and Happy Holiday

Carol


Hi. I could not believe that my futon and mattress arrived on the 19 of November. How quick. I am still waiting for my futon covers

though. I purchased a Otis Haley 110 and know it is a different size from the standard 8" covers..... But I did not want to be remiss and

thank you for such prompt service. Do you have any idea as to when I should be receiving my covers and who would do the delivery? Again,

thanks.......Carolyn

P.S. The quality of the futon and mattress is beyond my

expectations!............


My Fantasy Futon cover arrived yesterday afternoon. I put it on this morning and it fits perfectly and looks beautiful. Thankyou so much for the beautiful cover and your excellent and fast service. Sincelelry Ruth


I was very happy with my first order both the quality of the cover and the excellent futon. Because I was so pleased with it I have just recently order another cover for another bed that I have.

This is exceptional service and great customer relations. This is most satisfactory.

Regards, Amy


Hey John, my mattress arrived today and I absolutely love it!! What great service from you and Tanna. Please let her know that I really appreciate her helping me with this order. Thank you guys very much and I will recommend your site to anyone who is looking for futons and such. I was a real pleasure working with true professionals who know their craft. Thank you again and have a great weekend...Milton...


After spending weeks looking at various chairs in furniture stores, my wife and I decided to purchase a chair from Fantasy Futons. We were impressed with the ease of contacting Allan and several of his other salespeople. After our first order arrived, we were so pleased with the product, service, and speed of shipping that we immediately ordered a second Morris Chair from Fantasy Futons. It arrived last Friday exactly one week after ordering. My wife and I were totally satisfied with all aspects of our purchases from you. Your store is exactly what you advertise it to be.

A very satisfied customer


I recently ordered and received a new futon mattress from your store. Thank you for the quality, workmanship and speed with which you deliver. Jenn


My husband and I really have been impressed with your company. You have proved to have the best selection, price and the best customer service. We have shopped at several futon stores here in San Diego. We are glad we
viewed your website before we made a purchase.

Thanks,
Layne


Allen! You're a miracle worker! You ROCK! The arms/legs just arrived, and I'm SO THRILLED to be able to accommodate my guest comfortably this weekend and have a lovely piece of furniture for years to come. Thank you, thank you, thank you!

--Erin


Hi,
I just wanted to say how happy I'm with my purchase from Fantasy Futons Inc.From start to finish it was a great transaction. I called their number to order a custom made California king futon cover,their customer service was great.They told me since it was a custom order it would probably take a couple of weeks.One week later my futon cover arrived at my door. The quality is great!! It fit perfect. The price was also great with no shipping cost on top of it. I wouldn't hesitate to recommend this highly professional Co. for your futon needs.

Thanks again,

Jackie


Dear Fantasy Futons,

I ordered 2 futons on 9/11 and they arrived promptly 9/20 as promised. The quality is excellent; assembly instructions of the back and seat were slightly confusing otherwise the instructions were very clear and the actual assembly while time consuming ( about 2 hrs per futon) was very straight forward. If I needed additional futons, I would certainly buy them from you.


Dear Fantasy Futons:

I am very pleased with my order; the items arrived promptly and the quality is excellent. Quite simply, you have done an exemplary job. You can expect future business from me.

Thank you

Michael


It'll probably be OK- they'll find a place for it. Thanks again for your help. Problems happen in any business, but the measure of a company is its willingness and helpfulness in fixing the problem. You've been great. I appreciate it. Thanks. Rich


message: I ordered a futon sofa and matching chair with ottoman the end of July. Everything was delivered exactly on time, in perfect condition. My husband & I had no difficulty putting all the pieces together, including the water resistant covers that go under the matress covers.

I am so pleased with the quality, workmanship & customer service from your company. We use the set in our guest house and I get rave reviews from my guests. A company that gives good customer service is rare to find these days. I choose your company because of all the educational information on your web site.

I am very pleased with my purchase and have already sent you two more customers from my positive comments about your product and service. Thanks again for a job well done!, Hoot'N Holler Guest Cottage on Caddo Lake, Uncertain, Texas

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