Customer Testimonials & Reviews

Alethia & Paul
Please continue with shipping the mattress. Thank you so much for all of your help, we are both very pleased with the service we have received from you and are so glad we were able to do business with you. Thanks!!!

Angela
To John, who was so helpful in purchasing my Futonic 2000. You made it a pleasant experience and took some extra trouble to find exactly what I wanted. I really appreciate your kindness and help. Please relay my appreciation to him, customer service.

BGLG84
Thanks for your phone call and the excellent service. We'll certainly recommend you to others!

Carol
John, Thank you so very much, it has been marvelous to have worked with you on my purchase. It is not too often that when the detours of life pop-up, (and there are sometimes, many), that one has the advantage to work with such a like-minded person, as I have had with you. It seems that too often both parties get caught up in the detours, rather than together focusing on solutions. Once again thank you for a wonderful shopping experience. Have a wonderful day you deserve it, Carol : )

Caryn
Isn't the freight company suppose to contact me 6-8 hours before delivery so I can make arrangements to have someone at home? I'd hate to get home tonight and find furniture in my driveway, especially if it rains. Again, thank you for your continued fabulous customer service. I must admit, I've never received such one-on-one assistance from ANY company EVER!

Chris
Boy, you guys are awesome!! I called you last Wednesday night, at closing, and talked to John. I placed an order for a futon frame, futon, cover, and pillows. I explained to him, as I had to Allan and Tarra (I know that's not her correct name, but I can't find the sheet of paper on which I wrote her name), in previous conversations, that I was moving to Canada on the 21st, and I needed the futon before then. Well, to my shock and delight, Federal Express Freight called me yesterday (less than a week) to say that the delivery was here, in town, and wanted to make arrangements to deliver it to me today. WOW. You guys are all about service. From the extra digital photo you took of the frame I was interested in, to your responsiveness on email, to your expedited delivery when I needed it badly....you have been flawlessly responsive to me. Thank you so much. I'll be passing your name along as often as I have the opportunity. Just wanted to say "Thanks again" for all your assistance. The mattress arrived on Friday, and the futon is wonderful. Love the Mandalay frame. I forgot to order the gripper, so i just completed another order for a cover and a gripper. You guys are the best! Thanks again.

Deena
Ok that is just fine. I appreciate you letting me know why its a little later arriving. I never mind waiting, unless I get left hanging on wondering what is going on. Some places never tell you anything, you just wait and wait. You guys are the greatest on communication and that is wonderful business. I appreciate the honesty very much. (who can get upset about honesty, huh)haha Thanks so much.

Deena
Thank you for such a great informative e-mail regarding my order. I am looking forward to getting my new cover for my new house. You guys made this sound very easy and for someone who has been building a house for over a year needs a little of that. (Moving in next month, yeah) Also, great idea about the free shipping. I will do more business with you for sure. I love your selection of colors and patterns. Have a great day.

Erin
Allen! You're a miracle worker! You ROCK! The arms/legs just arrived, and I'm SO THRILLED to be able to accommodate my guest comfortably this weekend and have a lovely piece of furniture for years to come. Thank you, thank you, thank you! --Erin

Gayle
Dear Allen and John, I did want to visit about my experience with Fantasy Futons when I could take a little time to express my satisfaction. As mentioned, internet purchasing is not the total norm and a certain caution does exist. However, if all internet experiences were like dealing with Fantasy Futons, no one would ever hesitate. I can say nothing but good about the attention and service by your company. Should I need anything that Fantasy Futons offers, it will be purchased through you. Thanks.

Jacqui Grantland
Thank you so much for all that you have done. You really went out of my way to help me. I manage a waterbed and futon store over here in Japan but we don't have as big of a selection as you so I will make sure everyone who buys a futon knows about your website. Once again thank you.

Jean
"I had a question about my order and received the quickest response from any customer service I have ever dealt with! Not only was it quick, it was thorough, in fact Allen went out of his way to find out about my order. It was a pleasure ordering from Fantasy Futons!"

Jean
Alan, Just wanted to thank you for your prompt response to my e-mail. I did call back gut you were at lunch, my questions were answered and she is sending me some swatches. I just wanted you to know my needs were once again met by your incredible customer service. My e-mail address is **********, but you don't need to reply - I just wanted you to know that I am still a very satisfied customer. Thank you.

Jasper
Hello Allen, I just wanted to thank you for the quick response on the replacement parts. I was wondering if the parts had been ordered yet and there they were on my doorstep yesterday. It has always been a pleasure to deal with your company when things did not go as smoothly as I would have liked. While it is easy to please people when there are no problems it is situations like this that really make your company shine. Thanks again.

Kelly
Thanks so much. The help from you guys has been more than extraordinary. I'm not sure about the end table though... I think I will just ask you to cancel the order. I understand that's not in your hands, so, no sweat, everything else I have received is fantastic. Thanks again, I was really pleased with your help and my order. Thanks.

Lauren
Please send them out- with my schedule it will be easier if they are delivered to my door. Thanks again, you are a very professional business, prompt and courteous. It was a pleasure doing business with you! Thanks again.

Laura Miller (2LT, OD Executive Officer)
Allen, You have been awesome with your help with my order. I was wondering if you were able to ship the futon frame? I have not received the mattress or cover; however, the mail is really really slow once it gets in country. Again thank you for your help, also is there an address that I can send your supervisor to tell them what an outstanding job you have done for me so far. Thank you.

Leslie D
I would like to compliment your organization. I recently made an order through the internet and had to contact you over the phone a few times with questions regarding shipping and exchange information. I spoke with 3 different representatives and each person I spoke with went over and beyond my expectations to make sure that I left the call satisfied. Though this was a personal purchase, I deal with many vendors through my work and unfortunately, this level of customer service is rare. It will be my pleasure to do business with you in the future and recommend your company anyone who may need it. I would love to know your secret in training and or hiring individuals of the caliber I spoke with. Kudos. Sincerely.

Liza
Allen, Thank you so much for the speedy reply. I did not check my husband's email, and yes I did read it after reading this--oops sorry!! I look forward to the replacement and do I exchange the old for the new as I still have the boxes? This would certainly be no problem. Also, thanks for responding to the drawer issue for the chair as well. You're one in a million, trust me. And also, I was able to get a full refund from the other dealer thanks to the info you supplied!! God bless you, the family and your business!! In His Service.

Nancy Winder
Thanks for the help. My husband actually took the arm rests apart and reversed them so that the left one goes on the right and vice versa...It worked! I really did not expect that a company would reply and give us some advice...It is so nice that you did! We really appreciate good business!!! Thank you again!

Pat O'Brien
Thanks a bunch! You guys are good--I'm impressed! You've very quickly provided me with a whole bunch of information to review. I appreciate the time/information and will get back with you as soon as I check it all out Thanks again.

Rebecca
Thank you so much for your help, and I appreciate your efficient service throughout this order! I might be ordering from you again in the future!

RM
Again - so glad to be dealing with a company that provides such good customer service. Treating people personally and considerately would seem to be simply good business ? but so few seem to see that. I will need (or just want) another futon again ? and I will definitely buy it from you. I will also recommend your website to anyone I come across who?s looking for one.

Sharon (Pinetop-Lakeside)
John and Allen (or Alan): Just want to convey my thank you to you two for taking so much time to answer all my many questions about futons. I was amazed that I received the futon frame and mattress the very next day after ordering with you late in the afternoon! Absolutely great service!! I have yet to put the futon together, but know it will be wonderful. A big thank you to both of you for being so nice to me! Best.

Sheryl
I wanted to express my appreciation for your great customer service. Tana very patiently provided me with assistance by phone several times in choosing a fabric and color, and the sample swatches I requested were sent very quickly. I ordered a soft suede olive futon cover on May 17. It arrived today, May 26, and we are very pleased with the speed of shipment and the quality of the cover. It was a pleasure to do business with Fantasy Futons! Thanks again.

Siobhan Flynn
I have been meaning to write to you for a month (at least) but only think of it when I am away from the computer. We received our futon, futon mattress and cover just about a month a ago. We were extremely pleased and like it very much. You are right when you say that you have the best quality at the best prices. Although my options are limited here, I did shop around as much as I could and found nothing I liked. The prices were either much less for low quality or higher for no better quality, as far as I could see. And the cover choices were limited so that I could not locate one I wanted. You spent so much time with me over the phone and emailing me information that I did get what I wanted and I am grateful to you. Thank you so much for taking the time to work with me on my order. I really appreciate your patience.

"s"
My husband found the 800 number (no help from anyone!) and has already taken care of it! Meanwhile! Many, many thanks for your prompt responses - good to know someone is out there when you shop on the web! Kind Regards.

UMKC-Communiversity
I just wanted you to know how happy my husband and I are with the bed we got from your company. It is exactly what we were looking for. We also appreciate the way in which the mix-up (with the couch of the same name the was mistakenly delivered first) was handled. Your customer service was great and I have already told friends about your company. Thanks again, we are most happy.

Abigail H.
Just wanted to say a BIG THANK YOU! I've been sleeping on my new Gemini futon and its so comfortable. I sleep better now, and much of my back pain has disappeared. My chiropractor attributed a good deal of it to the futon. The bed frame I got from you all had all its pieces and went together fairly easily (would've been easier if there had been 2 of me!) I'll definitely recommend you all to friends and family! Thank you for your great service! Sincerely.

Amita
Hello, This mail is to thank you for the excellent service and quality from Fantasy Futons. We had ordered 2 twin Haley 150's and we are very happy with the product. After hearing our reviews, a couple of friends tested the mattresses and have now ordered mattresses from you. Thanks! A satisfied customer.

Amy
I was very happy with my first order both the quality of the cover and the excellent futon. Because I was so pleased with it I have just recently order another cover for another bed that I have. This is exceptional service and great customer relations. This is most satisfactory. Regards.

Beth
Just want to write to let you know how very happy I am with my new futon cover and pillows. I am not a frequent on-line shopper and was apprehensive of buying on-line. But I could not find what I wanted in any store in the Boston Area. Everyone I worked with at Futon's was knowledgeable and friendly. It was such a relief to talk to sales people who knew what they were talking about! From getting color samples to cover fit! My set arrived yesterday (2 weeks as promised) and it is a perfect fit and looks beautiful. The strips I purchased to hold the futon in place is a life saver! Thanks for everything.

Carol
Good Morning I received my futon cover and am very pleased. Thanks you for your wonderful customer service. I will certainly recommend you when I hear somebody is looking for a futon cover. Thanks and Happy Holiday.

Carolyn
Hi. I could not believe that my futon and mattress arrived on the 19 of November. How quick. I am still waiting for my futon covers though. I purchased a Otis Haley 110 and know it is a different size from the standard 8" covers..... But I did not want to be remiss and thank you for such prompt service. Do you have any idea as to when I should be receiving my covers and who would do the delivery? Again, thanks....... P.S. The quality of the futon and mattress is beyond my expectations!............

Cathy
Hi, Just wanted to let ya'll know that we received our Futon yesterday and it only took us 1 hour to put it together. We love the quality and the way it looks.. Thanks Again...

Christina
just wanted to say i received it TODAY! 2 days earlier than expected, and i have to say, it is just wonderful!!!!! i am glad that I found such an honest company with really great prices. seriously, the futon mattress is so perfect. i am definitely going to refer you to anyone who is looking for a futon. thanks!

Cindy
Hello! I just received my futon cover and bolsters and just had to write and tell you how thrilled I am with your quality. The construction and fabric are way beyond my expectations! I will be sure to spread the word. Thank you!

Dave and Michelle
message: Just got my Placitas bed today - went together in 15 minutes, the bed is BEAUTIFUL (the pictures on the web site don't do it justice), the craftsmanship is excellent and we Love It!! Thank you so very much!

Deena
Hello Allen, Just wanted you to know how beautiful my futon looks. It is so wonderful. You guys do great work and the quality is superb. As soon as I get moved in my house a little more I will definitely want to have some more things done. You have a customer for life so please don't go out of business any time soon. My daughter is buying her first home within the year and wants to do some things as well. She almost fell down in shock on how nice it looked. The piping was a great idea and I'm glad you got back to me about what it meant to have it and all. Thank you, thank you, thank you so much... My house was a nightmare to build but this was worth it to actually see a company live up to what they say about a product and the quality of it. I can't tell you what that means after I had to have so much redone on a new house. (tile ripped out and re-done that sort of thing) Have a great day and I'll be in touch with future orders.

Doreen
Hi, I just wanted to let you know I received my futon cover yesterday. Thanks for the helpful staff and the quick service. The cover is really good denim and well made. It is exactly what I wanted and it will look great in the room I am decorating, also it came in time for my company. Thanks again for your wonderful service.

Glen M. Lord
I wanted to let you know that I received the mattress in record time. I received it on Thursday last week lest than one week after ordering it. I am very pleased with the Galaxy mattress from Otis and this is the second mattress from Otis that I have bought from you and once again EXCELLENT!!! I can't wait to get the cover for it and complete a whole new look and sense of comfort. Thank You.

Gloria (Telluride, CO)
Hello...we received the replacement arm for the futon. It looks really nice. Our son, home from college, slept on it and declared it very comfortable. I love the cover I choose. It is just great. Thanks again for a great futon and great service. Best of luck in 2003!!!!

Iris
Just a quick note to tell you how happy I am with my denim futon cover. More orders for other covers are on the way! Great service. Fast service. Product as promised on web site. Perfect. Great price. Sincerely.

John
Simply writing to tell you...as you probably hear all the time...this futon is brilliant! Thank you for the excellent sales guidance and I couldn't be happier with the Gold Bond 608. My girlfriend has a $1000 mattress and we both prefer this futon. Great product and great people...Keep up the good stuff and I'll definitely pass on the good word to anybody listening. Thanks again.

Kate Grube
Hello! I just wanted to let you know that I received order #GR7446(Ponderosa full frame) and I LOVE IT! I have recommended you to all of my futon less friends! Thank you very much!

Kevin and Jill
Today I received the WOW futon cover my husband ordered from your site. After spending months looking at store after store, pattern after pattern and being told how much we could have to pay to get what we wanted, we were a bit discouraged. I have to say that I am VERY impressed by the service we received and the QUALITY of the cover! We absolutely LOVE it! Plus, the price was incredible! I have already recommended your site to many family members and friends. We will definitely be back! Thank you!

Kil Lomi
FYI, my bed was delivered before I went out of town so everything worked out just fine. I am very happy with the bed and thank you for all the help you gave. This was the first time I have ordered any furniture on-line and because it worked out so well, I will definitely do it in the future. Thanks again.

Lanese
I received the new futon cover that I ordered from you and it is absolutely gorgeous! Since this was a special order, I also wanted to let you know that after struggling with that pig of a 10" spring mattress, it fits PERFECTLY!!! Thank you and your staff for all of your help with this order. Regards.

Laura
Just a note to let you know that I rec'd the order on Thursday, June 10th. The futon cover is on the mattress and fits perfectly. Thank you for your help with my choice as to fabric. It is just what I had in mind for this particular room! I love the twill...and I love the color (natural). I appreciate your prompt and excellent service. I will surely keep your company in mind for future needs. Too bad I don't have more futons! Again, thanks a lot. Sincerely.

Layne
My husband and I really have been impressed with your company. You have proved to have the best selection, price and the best customer service. We have shopped at several futon stores here in San Diego. We are glad we viewed your website before we made a purchase. Thanks.

Mary
message: I received my model #350 futon mattress and mattress cover, and I am very pleased with them. Our order arrived promptly and the mattress is exactly as described on your webiste. I am SO glad I found your company! Thank you for your great service and products. Sincerely.

Mary Hendrickson
Allen-Thanks for your help. Got my Cheapy Sleepy this week and it took only two hours to assemble (not bad considering I used only non powered hand tools). It's exactly what I wanted. Thanks.

Michael
Dear Fantasy Futons: I am very pleased with my order; the items arrived promptly and the quality is excellent. Quite simply, you have done an exemplary job. You can expect future business from me. Thank you.

Michael and Donna (Washington State)
Allen, My Man!!! We received the Haley 150 an hour ago and it is awesome!! Perfect fit, lighter than our old mattress, nice and firm. We just put our memory foam pad on top and voila! If you had any reservations about whether or not we could lift the lid to the under-the-bed compartment, you can put your mind to rest. Works better than before. We LOVE it. We'll be sure to pass on your company name to any other R.V.ers that want to replace their mattress. Thanks a great big bunch.

Michelle (Edgewood, WA)
I just recieved my futon package. I wanted to let you know that I am very happy with it. It is the exact color I was looking for. Thank you so much. It also came exactly when you said it would.

Mike & Candace Taylor
Alan: Thank you for the inquiry, and yes, I did receive the armoire prior to Christmas. My wife thoroughly enjoys her new jewelry "chest" and not having to sift through one box filled with all her important "stuff" Thank you.

Milton
Hey John, my mattress arrived today and I absolutely love it!! What great service from you and Tanna. Please let her know that I really appreciate her helping me with this order. Thank you guys very much and I will recommend your site to anyone who is looking for futons and such. I was a real pleasure working with true professionals who know their craft. Thank you again and have a great weekend...

Paul or Sandra
The cover and pillows look great! I had expected a printed floral cotton for the cover and was pleasantly surprised to see that it is a brocade. It's very comfortable, and should be longwearing. I thought that it would be very easy to come up with a pattern that would look good with the Morris prints and Mission and Craftsman furniture in the house and had just about given up when I found your site. I got it in time for the party, and got several nice comments. Thanks!

Rose
Hadn't had a chance to write until now. But I wanted to thank you for the PERFECT service and ultimate quality futon! I found you on the web, you are about 4 hours east of where I live in Somerton, which is about 10 miles southwest of Yuma. My sister lives in Mesa, so one weekend I stopped by to see what you had to offer. I couldn't help myself, but buy! The selection is wonderful, the fabric room is TERRIBLE (too many choices!), and the courteous and knowledgeable service is wonderful. The frame and wood color I chose were not in the showroom, but from the items I saw on-hand I was confident my futon would be fine. Well, when it arrived, I was extra excited to see how study the frame was and how well everything was packed for shipping. And the best part . . . I PUT IT TOGETHER BY MYSELF . . . that's a miracle in itself. There was one step that I had my daughter help with, but the rest I did myself. Thanks again for everything!

Ruth
My Fantasy Futon cover arrived yesterday afternoon. I put it on this morning and it fits perfectly and looks beautiful. Thankyou so much for the beautiful cover and your excellent and fast service. Sincerely Ruth.

Shirley Dalina
I love it...and it came on time...it looks great in our new "Floria" room at the shore in NJ If you would like, I could take a picture of it and mail it to you for your showroom...If you are interested, email me your address...thanks again...your business is the greatest!

Tracey M. Gessner
Hello! I just wanted to let you know that I received my futon cover today and I absolutely love it! Thanks so much for your great service and product.

Willie Green
Allen, We have it here. It looks great! Thank you for you swift responses and we will certainly will use you for the rest of our business. Thank you, Thank you, Thank you. This is not Gomer Pyle, but I am a retired Marine. Again, Thanks.

Carolwhite
I received my futon cover I order in a very timely manner. I am pleased with the quality, fabric and fit. It will probably be a while before I buy another one but when I do I'll buy it from Ya'll. I will also tell my friends about you.

Carolyn Cummings
Just want you to know I received my futon cover and pillows yesterday and I LOVE THEM! They are exactly what I thought they would be and I've already put them on the futon. It made such a change to what I had and fits in perfectly the way I wanted it to. I can't thank you enough for a beautiful product! I know I'll be purchasing from you again!

Dean
Thanks for the quick reply - not 60 minutes after that, Fedex dropped it off! The cover is exactly as I expected, and I am very pleased. You're first on my list for recommending to friends.

Don
Allen, We received the mattresses yesterday. All was in good order. You guys have a great product, Web site, and knowledge of your product and industry. Hope to do business with you again. Thanks for all your help and input.

Gary
30 minutes after I sent my email UPS showed up with the mattress - lost in front of the truck, I guess. Anyway, this was a pleasant transaction with quick delivery and a beautiful futon. Thanks.

Jacqui Grantland (Second Entry)
Hi Allen Just a quick note to say that we have received everything we ordered from you as of yesterday....futon frame, bed, mattresses and cover. We are very pleased with all of these items. An internet purchase gone "well":). Thanks.

Phil
Allen and all, To my surprise, my mattress arrived this morning by FedEx Ground. It's awesome! I unpacked it and tried it out. I wish it was time to go to bed already. It's got a great feel. Thanks for helping me decide and thanks for your awesome customer service. I will make sure I mention y'all whenever I can. Another completely satisfied customer.

Amy McManamay
I ordered a futon cover last week and was told it might take three weeks to get it here because of the holidays. We were surprised to receive it today and it is just great! It fits, the pattern is just what your website illustrated and we are truly delighted with it. (I'm sure glad I didn't have to sew in the zipper in that thing!) Anyways, thank you for your great website, the helpful people working there and the quality service. We are very satisfied customers!

DOwens
We have had a busy, fun week!! I kept thinking I would get "here" to "thank you!" Our futon frame & mattress arrived Monday. It was quite exciting tracking it at UPS.com (got here in record time) Setting up the frame took a little work, but our 12 year old son was really into it, so a great learning experience all the way around. He has been sleeping in the in the guestroom on the futon since Monday night. We may never get him back in his room!!! Thanks again for all your patience & help. We will recommend you...good luck these last few months of 1999!

England
Hello. Sometimes you receive an item...sight unseen...just a picture on the Net ...AND IT IS SO PERFECT AND OF SUCH FINE QUALITY that you have to send a THANK YOU to the people you bought the item from. I purchased a queen sized futon sofa and chair cover and mattresses as well as two ottoman cushions. Every single item is wonderful. The material is much higher quality than I saw at any futon store and for just about the same price. The two mattresses you sent and cushions were exactly as represented. Thank you very much for making my first buying experience of such a large item off the Internet so positive. Probably the best thing I can do for you and your company is to say I will recommend you to everyone....EVERYONE. Thanks again for your excellent customer service.

Jackie
Hi, I just wanted to say how happy I'm with my purchase from Fantasy Futons Inc.From start to finish it was a great transaction. I called their number to order a custom made California king futon cover,their customer service was great.They told me since it was a custom order it would probably take a couple of weeks.One week later my futon cover arrived at my door. The quality is great!! It fit perfect. The price was also great with no shipping cost on top of it. I wouldn't hesitate to recommend this highly professional Co. for your futon needs. Thanks again.

Jenn
I recently ordered and received a new futon mattress from your store. Thank you for the quality, workmanship and speed with which you deliver.

Laurel McCarthy
Hi Allen, I just wanted to let you know how happy we are with your service (again)! We ordered the entire "Ponderosa" furniture set from you almost 2 years ago and of course when we needed a second set of covers, we knew where to go! Please tell the gal in the fabric department (I think her name was Henna) how much I appreciate all of her help. She spent a lot of time with me over the phone describing how particular fabrics looked in comparison to what I was describing what I wanted. We went with Broken Arrow Cedar and it's EXACTLY WHAT I WANTED! I just love it and it will be perfect in our log cabin. Please let her know how pleased I am and that it all worked out. Thanks again.

Rich
It'll probably be OK- they'll find a place for it. Thanks again for your help. Problems happen in any business, but the measure of a company is its willingness and helpfulness in fixing the problem. You've been great. I appreciate it. Thanks.

No Name
THANK YOU so much for all of your help in getting my futon cover ordered. You had said to expect it to take two weeks - I received it in one week! It matches my existing furniture perfectly. Thank you for all of your help and excellent service!

No Name
After spending weeks looking at various chairs in furniture stores, my wife and I decided to purchase a chair from Fantasy Futons. We were impressed with the ease of contacting Allan and several of his other salespeople. After our first order arrived, we were so pleased with the product, service, and speed of shipping that we immediately ordered a second Morris Chair from Fantasy Futons. It arrived last Friday exactly one week after ordering. My wife and I were totally satisfied with all aspects of our purchases from you. Your store is exactly what you advertise it to be. A very satisfied customer.

No Name
Dear Fantasy Futons, I ordered 2 futons on 9/11 and they arrived promptly 9/20 as promised. The quality is excellent; assembly instructions of the back and seat were slightly confusing otherwise the instructions were very clear and the actual assembly while time consuming ( about 2 hrs per futon) was very straight forward. If I needed additional futons, I would certainly buy them from you.

No Name
Hi Allen! I just wanted you to know that I received my Sardinia futon cover yesterday and I could not be more pleased with your company's products and services. Thanks to you, I received this futon cover not only at a far lower cost, but also weeks sooner than any of my local distributors could offer. I normally try to support my area businesses, but your company is just head and shoulders above any futon stores around DC. Thank you so much! I look forward to ordering from you again.

No Name (Hoot'N Holler Guest Cottage, Uncertain, Texas)
message: I ordered a futon sofa and matching chair with ottoman the end of July. Everything was delivered exactly on time, in perfect condition. My husband & I had no difficulty putting all the pieces together, including the water resistant covers that go under the matress covers. I am so pleased with the quality, workmanship & customer service from your company. We use the set in our guest house and I get rave reviews from my guests. A company that gives good customer service is rare to find these days. I choose your company because of all the educational information on your web site. I am very pleased with my purchase and have already sent you two more customers from my positive comments about your product and service. Thanks again for a job well done!