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 Hardware Terms & Policies

We sell hardware to help people out, and we spend a lot of time procuring it, sorting it, and packaging orders.  We do not guarantee that any of the items that are ordered will work for your frame and the items pictured and colors of parts may vary.  Futon Parts are non refundable, and non exchangeable, so please measure the parts you need carefully before ordering.  Orders take about 2 weeks to arrive.  There are faster shipping options available.  If you pay for rush processing or shipping, and there is a problem or delay with the shipping company through no fault of ours, we will not reimburse you for the faster processing charges. We do guarantee that we will ship your parts out, but we do not guarantee that the Post Office, won't lose or damage the parts unless you pay for Insurance.  If your parts are lost or damaged in shipping by the Post Office, we will not re ship them for free unless you've added the Insurance.  If you've chosen a FedEx shipping option and your package is lost or damaged you are automatically covered for up to $100.00  We are very careful when we package hardware orders, and orders are double checked.  If an item is missing from your order, you will have to reorder the parts, and pay for them.  We will not reship them for free.  We weigh each order to the gram, and if someone tells us that a bolt is missing, we know exactly how much that package should have weighed.  If the weights don't match, we will re send the item for free.

We know these rules and policies sound harsh.  Our intentions are not to cheat, or rip anyone off, but to not get cheated or penalized for another companies error. To keep the cost down on hardware orders, we ship most items via the U.S. Post Office.  The drawback is, (although it doesn't happen often), when they lose a package or damage something, it is impossible to file any type of claim or get reimbursed for our costs unless the extra insurance is chosen.  We are also unable to track orders sent by the Post Office.  We know if an item has arrived, but we can't track it along the way.  Also, if an order hasn't arrived within 2 weeks, we have found that in most cases, the item still arrives, but can take a week or two longer.  If you want to pay for shipping via FedEx, where we can track the shipment, and guarantee delivery, you can choose that option.  If they lose a shipment, we will re ship your order for free, since they will pay us for their error. We do not take Phone, or Mail Orders for Hardware, and we don't take Checks or Money Orders for Payment on Hardware orders.

Shipping Terms and Options

 1.  Standard shipping is Free via USPS Parcel Post and arrives in about two weeks.  Select this option if you want free shipping.  If you want to be covered if your package is lost or damaged you must add Insurance.

 2.  For Just $6.00 for smaller items, or $11 for larger items we will ship via USPS Priority Mail and your order will arrive in about 1 to 5 Business Days.  If you want to be covered if your package is lost or damaged you must add insurance.

 3.  For $16.95 we will ship via Fed Ex 3 Day Express, and your order will arrive in about 3 days.  Your package is insured for up to $100.00.

 4.  For 35.95 we will ship via FedEx 2nd Day, and your order will arrive in about 2 days.  Your package is insured for up to $100.00.

 5.  For $45.95 we will ship via FedEx Overnight, and your order will arrive normally the next day.  Your package is insured for up to $100.00.

 

1 All terms and policies of our site apply.
2 All Times are normal business days, and don't include weekends, or holidays.
3 All Times are based on our business hours, and we are closed on Sunday and Monday.
4 If a hardware order is very large, these charges may be higher.  We will notify you.
5 All Times are approximate.  If you order 2nd day shipping on a Sunday, it will ship on Tuesday, and should arrive on Thursday.  If it doesn't arrive on Thursday, but arrives on Friday, you will not get a refund on the shipping as long as we shipped it properly, and on time.  We are not responsible for USPS, FedEx, UPS, or any other carriers losses, or delays, and we will not be penalized if they fail.
 
Thank you,
Fantasy Futons